Remote Inbound Customer Service Representative

Ken Garff•Draper, UT

1d•Remote

About The Position

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! This role offers a great work schedule and requires the representative to be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa. The Listening Center operates Monday-Friday from 6 AM to 7 PM MST, Saturdays from 8:00 AM to 4:30 PM MST, and is closed on Sundays. Training is tentatively scheduled to begin on September 14th, 2026. Representatives must provide their own equipment for remote work, including a computer that meets specific specifications, a wired internet connection with minimum speed requirements, a dual-monitor setup, webcam, smartphone, headset, keyboard, mouse, and a quiet working area free from distractions. Apple/Mac devices are not supported, and Windows 11 is required.

Requirements

Must provide your own equipment
Internet Connection (Wired Required): Ethernet connection only (must be hard-wired to router or wall port) Minimum speeds: 50 Mbps download / 20 Mbps upload Maximum ping: 40 ms or lower
Computer Specifications: Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher RAM: 16 GB minimum Storage: 256 GB or more System Firmware: UEFI with Secure Boot enabled TPM: Version 2.0 Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver Operating System: Windows 11 required
Minimum of 2 monitors (dual-monitor setup required)
Webcam (built-in or external)
Smartphone
Headset with microphone
Keyboard and mouse
Quiet working area free from distractions
Positive, energetic, enthusiastic, and service-oriented.
Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Nice To Haves

Previous customer service or call center experience is a plus.
Bilingual in Spanish is a PLUS!

Responsibilities

Answer inbound customer calls promptly and professionally.
Determine the customer’s concerns and schedule the necessary appointment.
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Document and update customer records.
Establish and maintain great customer relationships.
Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Benefits

Earn a college degree, no cost to you!
Paid training
Flexible schedule!
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
401 (k) with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service, and More!