Customer Service Professional
JP Thomas Company•Aberdeen, NC
•Onsite
About The Position
Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service. This role is for individuals looking for a company that invests in their employees and provides proper training for career advancement.
Requirements
- Excellent communication and customer service skills
- Must be able to manage a fast-paced work environment
- Professional, well-groomed appearance
- Must have valid driver’s license
Responsibilities
- Greet customers in a friendly and timely manner
- Answer incoming calls
- Schedule appointments for service and maintenance
- Listen and document customer requests on work order
- Consult with technician about customer’s vehicle needs
- Determine cost of replacement parts and/or labor
- Generate and enter itemized estimate on work order
- Provide and explain estimate to customers
- Advise customers on necessary or recommended service(s)
- Review and send Digital Vehicle Inspection to customers
- Review services performed and warranties with customers
- Check out customer and thank them for their business
Benefits
- Up to 4 weeks of vacation/paid time off
- Paid holidays (8 days)
- Performance based bonuses
- 75% Employer paid medical, dental, & vision insurance
- $25,000 of life insurance per employee
- Supplemental benefits (long-term, short-term, accident, etc.)
- 401(k) retirement plan with company match
- Career path & advancement opportunities
- In-house training program
- Discounts on tires & automotive services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
