Customer Service Professional - Group Benefits
About The Position
Our client is a well-established global financial services organization that supports millions of customers through insurance, health, and wealth solutions. Known for its strong customer-first approach and large-scale operations, the company offers structured training, collaborative team environments, and the opportunity to gain valuable experience supporting complex customer inquiries within a highly regulated industry. As a Customer Service Professional, you'll be the first point of contact for members enrolled in group benefits programs. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and delivering exceptional customer experiences.
Requirements
- Minimum 2 years of customer service experience
- Strong verbal and written communication skills
- Comfortable working in a fast-paced, high-volume environment
- Experience navigating multiple systems and applications simultaneously
- High School Diploma
- Ability to commit to a hybrid schedule and attend the office 3 days per week in Waterloo, ON
Nice To Haves
- Contact center experience
- Insurance, group benefits, claims, or banking experience
- Salesforce experience
- College or University education
- Professional office-based customer service experience
Responsibilities
- Handle approximately 50 inbound customer calls per day
- Support members with questions related to group benefits, claims, coverage, and account information
- Respond to customer inquiries via phone and email
- Research and troubleshoot benefit and claim-related issues
- Navigate multiple systems to provide accurate information
- Deliver service aligned with quality, compliance, and customer satisfaction standards
- Collaborate within a supportive team environment
Benefits
- Extensive 6-8 week paid training program
- Opportunity to gain experience in the insurance and benefits industry
- Supportive team culture focused on development
- Exposure to multiple specialties and business functions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
