Customer Service & Order Management Specialist

QUANTUM GLOBAL TECHNOLOGIES, LLC • Phoenix, AZ

4d • Onsite

About The Position

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today! UCT is looking for a talented Customer Solutions Spec I to join us in Phoenix, AZ! The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link between the company and customer. CSS interacts with customers, company sales, and production to handle the overall customer order process that includes pre-sales and post-sales service functions. Must have proven ability to interact with customers and internal staff to manage day-to-day tasks; coordinate cross-functional teams to meet program milestones and on time delivery; be the communication focal point for internal and external stakeholders and demonstrate critical problem-solving skills along with knowledge of supply chain and logistic processes.

Requirements

• Associates degree or equivalent experience preferred.
• Effective written and oral skills.
• Microsoft Office 365, intermediate skills preferred.
• Knowledge of customer service procedures and systems.

Nice To Haves

• Semiconductor industry experience a plus.
• Knowledge of logistics a plus.
• Understanding of supply chain and master planning roles.

Responsibilities

• Coordinate with site operations, engineering and logistics teams daily to manage status of customer parts and report information. Includes scheduling and leading customer conference calls/meetings weekly, effective execution of customer requests to ensure on-time delivery.
• Proactively communicate with internal teams and customers for issues and escalations. Includes leading problem resolution and communicating/documenting. Communications must be clear and proactive.
• Effectively make decisions to support customer requirements while balancing them with needs/procedures of the company.
• Works with operations to provide expedites when possible. Ensure orders are billed accurately for any expedites or change requests. Work with Finance team to resolve credit issues when needed.
• Manage timely updating of data, keep data (work order and DMR’s) under 30-day late metric.
• Participate in RFQ processes including creating sales request forms, setting up new customers, processing address changes, and following up with quote team on delivery of final quote.
• Complete order accuracy review (OAR) to ensure contract, pricing and turnaround time is correct and communicate updates for changes requested.
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree