Order Management Specialist

Techo-Bloc • Longueuil, QC

7d • CA$62,500 - CA$72,500 • Onsite

About The Position

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Requirements

• Bilingual (French & English) to support North American teams and clients
• Post-secondary education or 3+ years’ experience in landscaping or manufacturing
• 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
• Excellent communication, problem-solving, and multitasking skills
• Proven ability to manage customer conflict with positive outcomes
• White‑glove, customer-first mindset with strong ownership and follow-through
• Comfortable in a fast-paced, team-oriented environment
• Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
• Overall strong computer proficiency
• Proficiency with Microsoft Office (Excel and Word)

Nice To Haves

• Familiarity with CRM software is considered an asset

Responsibilities

• Processing and managing customer orders (phone, email, online systems)
• Answering product availability questions and proposing alternatives as needed
• Following up on open orders and resolving issues proactively
• Taking ownership of requests from start to resolution
• Collaborating across departments to improve service flow and processes
• Handling dealer calls and inquiries (approximately 20% of the day)
• Processing orders and managing requests in internal systems
• Responding to email inquiries
• Coordinating with internal teams to resolve delivery or order issues
• Troubleshooting and resolving problems efficiently

Benefits

• Group insurance and RRSP with employer contribution
• 24/7 telemedicine and Employee Assistance Program
• Training and career development opportunities
• Performance-based bonuses
• Employee recognition programs
• Product discounts and workplace perks (snacks, events, free parking)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree