Customer Service & Scheduling Lead

MVM Moving & Storage • Toledo, OH

2d • Onsite

About The Position

MVM Moving & Storage is a fast-growing moving and logistics company with multiple locations across Ohio, Indiana, and Florida. We provide residential and commercial moving services with a strong focus on professionalism, communication, and customer experience. We are looking for a highly organized and dependable Customer Service & Operations Coordinator to help support our daily operations and customers. This role is responsible for assisting customers throughout the moving process while supporting the operations team with scheduling, confirmations, problem-solving, and communication. This is a fast-paced position that requires strong communication skills, attention to detail, and the ability to stay organized under pressure.

Requirements

• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in challenging situations
• Comfortable working in a fast-paced environment
• Strong attention to detail
• Dependable and accountable
• Previous customer service, office, dispatch, logistics, or call center experience preferred
• Experience with CRM or scheduling software is a plus

Nice To Haves

• Experience with CRM or scheduling software is a plus

Responsibilities

• Answer inbound customer calls and emails
• Schedule and reschedule moving jobs
• Confirm customer inventory and scope of work prior to moves
• Handle customer concerns and service-related issues professionally
• Assist with claims handling and post-move follow-up
• Coordinate with dispatch and operations staff regarding schedules and logistics
• Maintain accurate job notes and customer information within company systems
• Follow up with customers regarding move details, updates, and confirmations
• Help ensure jobs are executed accurately and efficiently

Benefits

• Health, vision, and dental insurance
• 401K
• Opportunities for advancement and growth
• Supportive team environment
• Full-time stable employment
• Training provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed