Customer Service Manager
About The Position
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that distributes grocery and household goods through a global supply chain and operates grocery stores, pharmacies, and fuel centers. The Customer Service Manager leads the day-to-day operations of a department in a retail store, ensuring associates are trained, the department is fully staffed and operating to company standards, and goals and key performance indicators are met. The role includes inventory and product-quality oversight, department planning, scheduling and labor control, associate management and development, and ensuring food and workplace safety standards are followed. The position is based at 302 1st St E, Dickinson, North Dakota 58601. Travel requirements vary by assignment.
Requirements
- High school graduation or equivalent (GED) required.
- Strong written and verbal communication skills.
- Bookkeeping skills.
- Organization, prioritization, decision-making, problem-solving, and conflict-management skills.
- Strong leadership abilities and capability to work in a hands-on environment.
- Strategic planning and business acumen skills.
- Knowledge of retail store operations and retail management systems.
- Proficiency in Word, Excel, and PowerPoint.
- Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods and to bend, stoop, twist, and turn frequently.
Nice To Haves
- Two years of retail experience preferred.
- One year of supervisory experience preferred.
- Depending on company location, ability to communicate in Spanish is highly desirable.
Responsibilities
- Order and maintain department inventory, using inventory-control procedures to ensure product freshness and quality.
- Review and validate received orders for quantity, quality, count or weight, and condition, and ensure products are stored appropriately.
- Manage stocking, production, and other department tasks to maintain product quality, planning, accuracy, and date-sensitive rotation; ensure spoiled or damaged products are handled according to guidelines.
- Maintain familiarity with products carried in the department and throughout the store, and know advertised items, special prices, coupon deals, and features of store sales and rewards programs.
- Communicate and execute the weekly and period Flight Plan according to company expectations and timelines.
- Use required tools and software to manage scheduling according to forecasted guidelines and company policies and timelines.
- Implement and maintain work schedules, labor control, overtime control, and department payroll expense.
- Implement Our Winning Recipe and model company core values and competencies.
- Manage department staffing, training, performance management, and associate career development.
- Develop and monitor department goals and, as required, forecasts.
- Attend and participate in daily huddles, manager meetings, and district- and company-level meetings as required.
- Maintain a clean, attractive, and well-stocked department by following structure-of-the-day guidelines and executing Prime Time standards.
- Ensure food-safety and workplace-safety guidelines are followed throughout the store, taking immediate corrective action when necessary.
- Develop and implement plans to meet company goals and key performance indicators.
- Perform additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
