Customer Service Manager
Lineage Logistics•Town of Conklin, NY
•$62,353 - $92,900•Hybrid
About The Position
The Customer Service Manager will lead a team of six direct reports who are also expected to be within commuting distance of the office. We are seeking an engaging, people-focused leader with proven experience managing remote employees, developing talent, delivering effective training, and building a connected, high-performing team in a virtual environment. Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers.
Requirements
- Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
- Proficient computer skills, including Microsoft Office Suite
- Ability to read, analyze, and interpret company policies, procedures, and agreements
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Strong conflict management skills, including those involving sensitive and complex matters
- Ability to work a flexible work schedule and shift, including weekends if needed
- Candidates must live within approximately one hour of the office and be available to attend onsite meetings, training sessions as needed.
- Proven experience managing remote employees, developing talent, delivering effective training, and building a connected, high-performing team in a virtual environment.
Nice To Haves
- Knowledge of SAP preferred
- Strong working relationship with Account Managers for customer resolution timeliness.
Responsibilities
- Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
- Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions
- May work with Operations Manager to ensure information flow with the warehouse is efficient; to include on time turn for trucks, accurate receipt, and shipment of goods
- May handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits
- Enhance office productivity through proficient use of resources and tools
Benefits
- medical
- dental
- basic life and disability insurance benefits
- 401k retirement plan
- paid time off
- annual bonus eligibility
- a minimum of 7 holidays throughout the calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
