Customer Service Manager
About The Position
The primary function of Customer Service Manager is to manage the Customer Service department by creating methods on continuous improvement through daily delegation, weekly activities, and providing excellent leadership and management guidance. TMC Transportation has a culture that is built upon excellence in service. Our professional drivers take pride in delivering the highest quality of work in the industry. As an employee-owned company, all employees contribute to, and benefit from, the success of TMC. The challenge to grow and meet TMC's consistent high standards creates an energy within the company that is rare. Together, we are TMC and we OWN excellence! TMC delivers flatbed freight throughout the United States. Freight consists of roofing, steel, and various items that require securement onto a flatbed trailer. Additionally, we have relationships with dedicated customers for which we haul specialized loads. Our Logistics Division offers solutions for our customers who need van, refrigerated, or inter-modal services.
Requirements
- Four-year degree in Transportation and Logistics preferred
- Fluent in computer applications, keyboard proficiency and 10-key
- Ability to plan, organize, be attentive to detail, and possess strong problem-solving skills
- Possess a courteous yet assertive telephone personality
- Ability to function in a fast-paced work environment
- Ability to stay organized on multiple tasks
Responsibilities
- Manage and continually work on improvements with the PreBook freight process
- Supervisor the soliciting and booking of additional freight
- Manage annual reviews for all members of the Customer Service Department to ensure timely implementation and development on each individual
- Ensure that the freight system is in equilibrium and in balance through the continual monitoring and management of saturation levels between geographical areas in the North American market
- Manage the process for the Drop Yards daily lot checks and update of the TMS.
- Ensure customer commitments are being met on a daily basis
- Manage length of haul and empty miles by division then feedback the information to the proper management resources
- Provide Summary Data to Executive Management on all KPI’s and review needs for improving the system
- Increase load numbers offered to LMC Department
- Manage the Customer Service System to reduce and eliminate layovers of company assets
- Manage ETA change process to ensure optimal decisions are made on load assignments and driver availability
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
