CUSTOMER SERVICE MANAGER (ROUTE & ACCOUNT MANAGEMENT) - KATY, TX

Compass Group•KATY, TX

15d•$60,000 - $65,000

About The Position

The Customer Service Manager (CSM) delivers exceptional customer service while managing client accounts and supporting route operations. The role oversees route drivers, conducts customer site visits, resolves service issues, and helps drive customer satisfaction, retention, and account growth. The ideal candidate is customer-focused, organized, proactive, communicates well, and can build lasting client relationships in a fast-paced environment. The CSM supervises, coaches, trains, and develops a team of 5–10 Route Drivers and support staff; visits client sites; supports branch grand openings; and works with local management on compliance, service improvement, sales, and profitability. When needed, the CSM performs Route Driver functions, including driving a company vehicle on an established route, delivering products, and stocking and maintaining vending and related equipment. The position is based in Katy, Texas. The posted salary is $60,000–$65,000 per year, with a yearly bonus opportunity and company car. Canteen associates are offered a range of benefits, including medical, dental, vision, life and disability insurance, a retirement plan, paid time off, and other programs.

Requirements

Demonstrated customer service experience and a commitment to exceptional support and strong client relationships.
Ability to manage daily responsibilities while remaining flexible and adaptable in a fast-paced environment with changing priorities.
Positive, solutions-oriented service mindset.
Strong communication skills and the ability to articulate ideas clearly and professionally.
Ability to work collaboratively in a team environment.
Working knowledge of Microsoft Office programs, including Outlook, Word, and Excel.
Minimum of 2 years of related experience.
Valid Non-CDL Class C driver’s license, unless otherwise required by state, and a good driving record.
Minimum of 3 years of driving experience.
Ability to operate or learn material handling equipment, such as box trucks and handcarts.
Ability to travel to client sites as needed.
Ability to consistently lift up to 50 lbs.
Ability to perform essential functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

Experience managing teams of approximately 5–10 associates.
Experience overseeing 20–50 client accounts.
Bachelor’s degree preferred; a two-year degree or equivalent combination of education and experience will be considered.
3–4 years of customer service experience preferred.
Route management, retail, merchandising, and/or food and beverage experience strongly preferred.

Responsibilities

Conduct customer site visits and support client retention.
Directly supervise, coach, train, and develop 5–10 Route Drivers and support staff.
Assist branches with grand openings.
Ensure compliance with local and national account standards and review corporate compliance reporting.
Develop and implement action plans to improve SSS/control V-9, including food waste and out-of-stocks.
Develop account-level incremental sales plans with local management, track performance, and increase profitability through the Owners Business Plan.
Coordinate efforts to improve customer retention and the client experience at the point of sale.
Build retail pricing opportunities, encourage repeat sales using Best Practices, and introduce new products to increase revenue.
Drive compliance with merchandising standards.
Assess location performance through audit reports, including Quarterly District Evaluations.
When needed, perform Route Driver duties, including driving a company vehicle on an established route, delivering products, and stocking and maintaining vending and related equipment.