Customer Service Manager

Rairdon Auto Group • Bellingham, WA

2d • $21 - $24 • Onsite

About The Position

Dodge Chrysler Jeep Hyundai of Bellingham is looking for candidates for a Customer Service Manager role in our dealerships! This role oversees and manages the Customer Experience at every customer touchpoint from the in-store visit to our social media platforms. We are looking for highly motivated individuals who want to succeed and grow with the company. This is a full-time Monday – Friday position.

Requirements

• Ability to handle multiple tasks
• Good social and interpersonal skills
• Strong record of positive Customer results
• Collaborative and eagerness to improve
• Attention to detail

Responsibilities

• Focused on everything that affects the Customer Experience
• Contact customers with open concerns within 15 minutes and resolve concerns within 1 hour
• Do a Morning review of the facilities, make sure common areas are ready, clean and orderly. Direct and help Lot Attendants to correct deficits
• Set a high standard.
• Hold short daily meetings with General Manager to present top priorities
• Attend weekly department head meetings
• Follow up on We-Owe work promised to the customer. Confirm with Service and Parts the status of availability, appointment status, wait times, customer expectations
• Complete all follow up calls post sale and post service to clients.
• Follow up customer concern process and identify underlying causes of issues
• Check Social Media platforms throughout the day and respond to all customer messages
• Maintain list of employees who need to complete training and review with employee/managers

Benefits

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays
• 401k plan with match
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed