Customer Service Manager

Boot Factory Outlet•Arlington, TX

1d•Onsite

About The Position

Boot Factory Outlet is seeking a Customer Service Manager for their new store in Arlington, TX. This is a full-time, 'working manager' position where the CSM will assist the General Manager in daily store operations. Responsibilities include helping the store achieve sales goals, maintain merchandising standards, address employee issues, and provide an exceptional customer experience. The role requires working on the sales floor and leading a team.

Requirements

Prior experience in a manager role, preferably in a retail setting.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Bilingual in both English and Spanish
Ability to provide in the moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.
High school diploma, GED certificate, or Relevant Work Experience
Ability to read, count and write to accurately complete all documentation.
Ability to freely access all areas of the store including selling floor, stock area, and register area.
Ability to operate and use all equipment necessary to run the store.
Ability to climb ladders, when needed to retrieve stock.
Ability to move or handle merchandise throughout the store generally weighing 0-60 pounds.

Responsibilities

Ensure that each Guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of service.
Ensures sales team is strategically staffed and placed for enhanced productivity.
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience or maintenance issues.
Provide guidance and feedback to help others strengthen specific selling and product knowledge.
Setting customer service goals for team members and helping them reach those goals.
Interacting with customers and handling customer queries and complaints in a timely manner.
Effectively communicates with company leadership team, as needed.
Exemplify and uphold standards of excellence, integrity, and ethical principles.
Attract, hire, develop, inspire, and retain top talent.
Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.