304 Customer Service Manager

Ingles Markets, Inc.•Knoxville, TN

4d•Onsite

About The Position

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position supervises and directs all front-end activities and operations. The role supports a warm, hometown shopping experience and helps promote customer satisfaction, safety, and teamwork.

Requirements

Exceptional customer service skills.
Previous cashier or front-end experience is required.
Must be flexible and able to adapt to changing needs, especially during times of high volume and/or stress.
Must be able to read and do simple math problems.
Wants to be part of a team in a fast-paced environment.
Must be 18 years of age or older.

Responsibilities

Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
Open additional registers whenever three or more customers are in line to minimize wait times.
Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
Assist with sales transactions including Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, and gift cards, in compliance with company policies.
Process Western Union and Money Order transactions.
Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests as needed.
Enforce the dress code and monitor breaks per company and federal guidelines.
Ensure associates do not eat or drink at registers and that return-to-stock items, especially perishables, are handled promptly.
Use the override key only in compliance with company policy.