304 Customer Service Manager

Ingles Markets • Knoxville, TN

3d • Onsite

About The Position

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position supervises and directs all front-end activities and operations. The role supports a warm, hometown shopping experience and requires flexibility in a fast-paced environment, especially during periods of high volume or stress.

Requirements

• Exceptional customer service skills.
• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs, especially during times of high volume and/or stress.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
• Assist with sales transactions, including Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, and gift cards, in compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests as needed.
• Enforce the dress code and monitor breaks in accordance with company and federal guidelines.
• Ensure associates do not eat or drink at registers and that return-to-stock items, especially perishables, are handled promptly.
• Use the override key only in compliance with company policy.

Benefits

• Weekly pay with direct deposit.
• Medical, dental, vision, life, and disability insurances.
• 401(k) with company matching.
• Opportunities for advancement.
• Paid holiday, vacation, and sick leave for full-time associates.
• Paid bereavement and jury duty leave for full-time associates.
• Company-paid life insurance for full-time associates.
• Scholarship program for high school seniors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed