Decatur - Customer Service Manager - Full Time

Long-Lewis Career • Decatur, AL

1d

About The Position

Long-Lewis of Decatur is seeking a Customer Service Manager to lead, coach, and inspire the customer service team in its service department. This role focuses on resolving complex customer issues, building customer relationships, and ensuring each customer receives personalized service. The manager will improve service procedures and standards, use customer feedback to drive improvements, monitor service metrics, and coordinate with other departments to deliver a seamless customer experience. The position is full-time, with a stated salary of $50,000–$60,000 plus a bonus opportunity of up to $70,000 total. The company also highlights ongoing training and development.

Requirements

• At least 2 years of customer service management experience.
• Strong leadership skills and a passion for developing people.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and solve problems.
• Strong organizational and multitasking skills.
• Comfort using customer service software and Microsoft Office.
• A customer-first mindset and drive for continuous improvement.

Nice To Haves

• Automotive experience is a plus.
• A degree in Management or a related field is preferred.

Responsibilities

• Lead, train, and mentor the customer service team.
• Conduct regular performance reviews and provide day-to-day coaching and feedback.
• Handle complex customer issues and escalations and resolve them promptly.
• Build customer relationships and ensure personalized service.
• Improve service procedures, policies, and standards using fresh ideas and best practices.
• Use customer feedback to make service improvements.
• Track service metrics and trends and share reports on results and opportunities.
• Create and lead training on new products, services, and customer service techniques.
• Collaborate with Service, Sales, Finance, and Maintenance to provide a seamless customer experience.
• Oversee customer service software and tools.
• Ensure service activities comply with dealership policies, industry regulations, and legal requirements.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Ongoing training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed