Decatur - Customer Service Manager - Full Time
About The Position
Long-Lewis of Decatur is seeking a Customer Service Manager to lead, coach, and inspire the customer service team in its service department. The role focuses on resolving customer concerns and escalations, building strong customer relationships, and ensuring personalized, high-quality service. The manager will improve service procedures and standards, use customer feedback and service metrics to identify opportunities, train staff, coordinate with other departments, oversee customer service software and tools, and ensure service activities comply with dealership policies, industry regulations, and legal requirements. The position is full-time and offers a salary of $50,000–$60,000, with a bonus opportunity of up to $70,000 total.
Requirements
- At least 2 years of customer service management experience.
- Strong leadership skills and a passion for developing people.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and solve problems.
- Strong organizational and multitasking skills.
- Comfort using customer service software and Microsoft Office.
- A customer-first mindset and a drive for continuous improvement.
Nice To Haves
- Automotive experience.
- A degree in Management or a related field.
Responsibilities
- Lead, train, and mentor a customer service team.
- Coach team members through regular performance reviews and day-to-day feedback.
- Handle complex customer issues and escalations and resolve them promptly.
- Build customer relationships and ensure customers receive personalized service.
- Improve service procedures, policies, and standards using fresh ideas and best practices.
- Use customer feedback to drive service improvements.
- Track service metrics and trends and share reports highlighting successes and opportunities.
- Create and lead training on new products, services, and customer service techniques.
- Collaborate with Service, Sales, Finance, and Maintenance to provide a seamless customer experience.
- Oversee customer service software and tools.
- Ensure service activities comply with dealership policies, industry regulations, and legal requirements.
Benefits
- Health insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with company match.
- Paid time off.
- Paid holidays.
- Ongoing training and development.
- Bonus opportunity of up to $70,000 total compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
