Customer Service Manager

Integrated Power Services • Denver, CO

42d • Onsite

About The Position

Integrated Power Service (IPS) is looking for a talented Customer Service Manager to join our Team at the Denver Kingston Street Facility. The Customer Service Manager role is a semi-technical position responsible for directing and coordinating all customer service activities to ensure an Unmatched Customer Experience. As a Customer Service Manager for IPS, you will support and guide the Customer Service team using Servant Leadership, while serving as a primary contact for our customers. You will also serve as the leader for our supply chain purchasing activities and as primary contact for vendors.

Requirements

• 5+ years of progressive customer service experience, including supervisory or management responsibilities required.
• Bachelor's degree in Business Administration, Management, Operations, Finance, Communications, or a related field required (equivalent combination of education and relevant work experience may be considered)
• Experience managing customer accounts, order processing, and issue resolution required.
• Experience with invoicing, accounts receivable support, or billing administration required.
• Experience interpreting and understanding profit and loss statements required
• Proficiency with ERP systems (e.g., SAP, Oracle NetSuite, Microsoft Dynamics 365, or similar) required.
• Advanced proficiency with Microsoft Office Suite required (Excel, Word, Power Point, Project, Power Apps, Outlook, and Teams).
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Highly organized with exceptional attention to detail.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently and make sound business decisions.
• Adaptable and capable of thriving in a fast-paced environment.
• Strong sense of accountability and ownership.
• Ability to communicate effectively with customers, vendors, executive leadership, and operational teams.
• Ability to understand, perform and retain various job-related training

Nice To Haves

• Experience with purchasing, procurement, vendor management, or supply chain coordination preferred.
• Experience in a repair, manufacturing, distribution, construction, industrial services, or a related operational environment preferred.
• Experience in transformer, switchgear, or circuit breaker repair or related industry preferred
• Technical background with electrical and/or mechanical products preferred
• Project management experience or PMP certification preferred

Responsibilities

• Provide proactive customer service for timely and cost-effective completion of all customer service-related activities
• Act as a non-technical resource to address and/or coordinate the resolution of inquiries and problems from customers and vendors
• Support the outside sales organization, vendors, and OEM partners
• Review contractual requirements of incoming purchase orders and compare to IPS proposals to ensure matching language or to highlight potential concerns
• Partner with the Operations Team to open jobs in the ERP system, populate work plans, generate & send order acknowledgements, and process customer billing
• Solicit proposal from vendors for internal material requisitions for purchase of materials and services, issue purchase orders as directed, and track orders through delivery/completion
• Facilitate weekly production reviews and monthly margin reviews
• Provide customers with regular schedule updates on existing projects
• Review facility payroll records as a second approver
• Review and approve technician expenses
• Support IPS Corporate Accounts Receivables Team on aging invoices and collections
• Proactively explore and present ideas that improve operations, drive improvement in margins, start to quote, approval to ship, and the overall Unmatched Customer Experience
• Participate as a member of the facility’s Steering Committee
• Maintain in-depth understanding of products, services, and competitors, using knowledge to grow IPS business
• Responsible for Key Customer Facing Metrics: Quality, Time to Quote, Approval to Ship and Ship to Invoice
• Utilize CIPS tools and processes
• Ensure proper procedures and standards are in place to conform to IEEE, ISO, and IPS Standard of Work (SOW) requirements
• Assist in achieving financial targets set out by the Annual Operating Plan (AOP)

Benefits

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager