Customer Service Manager

Bank Five Nine • Hartland, WI

11d • Onsite

About The Position

This role is responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures. The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.

Requirements

• High school diploma or G.E.D.
• At least 1+ year of experience in a retail banking environment
• Basic keyboarding skills and the ability to navigate in a Windows environment

Nice To Haves

• Bachelors degree.
• Coaching/training experience.
• Experience with supervision or leadership of retail banking activities.
• Audit/compliance expertise.
• New accounts experience.

Responsibilities

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures staff complies with established standards and regulations.
• Resolves audit exceptions in a timely manner on an as needed basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED