Customer Service Manager
About The Position
This role is responsible for providing overall direction and leadership to the customer support team. The Customer Service Manager will improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, the manager will provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. This position acts as a front-line decision maker, managing major and significant customer accounts, some of which have enterprise agreements. The role also provides significant process and/or product expertise and serves as a subject matter expert resource for other team members. Responsibilities include the receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Requirements
- High school diploma or GED
- Five or more years of customer relations experience in the containers and packaging industry required
- Builds Effective Teams
- Collaborates
- Customer focus
- Decision quality
- Directs Work
- Drives Engagement
- Ensures Accountability
- Manages conflict
Nice To Haves
- Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.
- Computer data-entry experience
- Experience in the corrugated box industry strongly preferred.
Responsibilities
- Provide overall direction and leadership to the customer support team.
- Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.
- Provide team members with challenging work and developmental objectives, and share both responsibility and accountability in the attainment of organizational goals.
- Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
- Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
- Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Benefits
- Medical
- Dental
- Life insurance
- Flexible Spending Accounts
- Short-term and Long-term Disability
- 401(k)
- Company-funded retirement contributions
- Paid Time Off
- Education & Development (including Tuition Reimbursement)
- Student Loan Repayment Assistance
- Voluntary Benefits including insurance for home, auto, vision and pets
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
