Customer Service Manager - Coles Supermarkets - Bridgewater

you and your skills • Bridgewater, NJ

9d • Onsite

About The Position

As a Leader at Coles Supermarkets, you will have a significant impact on customers and the communities served, contributing to the company's purpose of helping Australians eat and live better every day. This role involves full accountability for the day-to-day running of the customer service department and front of store operations, including checkouts and the customer service desk. The goal is to ensure the store is exceptionally presented, welcoming, and engaging for customers, team members, and the local community.

Requirements

• Previous experience working in a fast-paced customer-facing environment.
• Proven leadership experience.

Responsibilities

• Lead, coach, and develop the team to meet sales targets, cost control, and rostering requirements.
• Maintain excellent service standards.
• Keep the checkout area clean and safe for team members and customers.
• Drive a one-team culture that prioritizes team members' health, safety, and wellbeing.
• Continuously seek to understand diverse customers to ensure an outstanding shopping experience.

Benefits

• 5% discount on Supermarket and Liquor online and in-store purchases.
• Additional periods of 10% double discount at various times throughout the year.
• Hot deals exclusive to team members.
• Recognition through the digital platform ‘mythanks’ with points redeemable for gifts and gift cards.
• Comprehensive induction, management, and people leadership training.
• Access to novated leasing for eligible team members.
• Annual team member share plan for purchasing Coles Group shares.
• Paid parental leave for permanent team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed