CUSTOMER SERVICE MANAGER

Compass Group•Garner, NC

55d•Onsite

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryCanteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.

Requirements

3 years of driving experience required.
Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
Excellent communication skills required
Must be able to travel to client sites
Must be able to lift 50 lbs. consistently.

Nice To Haves

A Bachelor’s degree is preferred; a two-year college degree or the equivalent combination of education and experience is acceptable
Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
Route management, retail, and merchandising experience is strongly preferred
Food & beverage experience
Must be passionate about providing world-class service to our clients and customers

Responsibilities

Responsible for site visits and client retention
Monitor and improve branch KPIs, including sales, spoilage, shrink, and service execution
Assist branches with grand openings
Ensure we are compliant with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
Develop an account-level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.