Customer Service Manager

Clarke Power Services • Lancaster, NY

28d • Onsite

About The Position

Clarke Vehicare is seeking a Customer Service Manager to oversee the fleet maintenance program for their customer, located onsite at TOPS Markets Distribution Center. This role is responsible for directing diesel technicians, maintaining high customer service performance, and ensuring safety at the branch. The position offers a competitive salary of up to $120K, depending on experience.

Requirements

• Strong communication skills with customer, team, and management
• Strong Business acumen
• Mechanical background with formal education and/or experience required
• Valid State Driver's License
• Bachelor's degree (B. A.) from four-year college or university; OR four or five years related fleet management experience.

Nice To Haves

• NY state inspection License
• CNG certification
• Class A CDL

Responsibilities

• Directs and coordinates customer service activities to serve a dedicated fleet
• Overseeing the scheduling of work in the shop
• Overseeing the closing of repair orders ensuring truck availability remains high to customer
• Overseeing all the shipping & receiving activities
• Branch inventory control
• All branch Human Resources activities
• Weekly Client performance review meeting and handling of Customer complaints/requests timely
• Maintaining client-based reports on client dedicated system
• Responsible for the building and grounds
• Managing monthly workload and repairs to meet client budget
• Manager fleet compliance using internal fleet management software
• Responsible for maintaining continual improvement in operations (6s shop, detailed 6S mobile service trucks, technician electronic data entry)
• Compliance with applicable OSHA, EPA, DOT regulations
• Monitoring of key branch KPI's
• Supervises the employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Weekly Pay!
• Medical, Dental, Vision Insurance starts the first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Paid Training and Tuition Reimbursement Program
• Life and Disability Insurance!
• FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager