Full Time Customer Service Manager

Jerry's Enterprises•Saint Paul, MN

5d•Onsite

About The Position

The Customer Service Manager is responsible for ensuring every customer leaves the store with a positive and satisfying experience. This role involves monitoring employee behavior to ensure customer satisfaction with all transactions, communicating with management to achieve optimal service levels, and creating and managing a weekly schedule for a diverse group of employees. The manager will also train and develop future Head Customer Service Managers, assist with interviewing and hiring new employees, sell Money Orders, Money Grams, and Lottery tickets, and help maintain a clean and safe store. The position requires working with the team on all tasks necessary to have an awesome department.

Requirements

Individuals applying for this position should be willing to ensure every customer leaves the store with a positive and satisfying experience
Monitor employee behavior to ensure customer satisfaction with all transactions
Communicate with Management to achieve optimal service levels-no long lines
Create and manage a weekly schedule for a diverse group of employees
Train and develop future Head Customer Service Managers
Assist with interviewing and hiring new employees
Sell Money Orders, Money Grams, and Lottery tickets
Help maintain a clean and safe store
Work with the team on all tasks necessary to have an awesome department
Is friendly and outgoing and promotes customer service for the entire team
Has experience working on a Front end (2-3 years preferred)
May have bookkeeping knowledge
Knows about customer relations, protocols, and good work plans
Is motivated to grow their career and continue learning
FREQUENT: Physical: lifting/carrying to 50 lbs., pushing/pulling to 20 force pounds, reaching, standing, turning
FREQUENT: Equipment operation: scanner, register, check approval machine, coupon machine
FREQUENT: Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math
OCCASIONAL: Physical: lifting/carrying over 50 lbs.
OCCASIONAL: Physical: squatting, stooping/bending, walking
OCCASIONAL: Equipment operation: calculator

Nice To Haves

To really make an impression, mention Jerry’s University, DMA, RMC, PIT Certification in your resume

Responsibilities

Ensure every customer leaves the store with a positive and satisfying experience
Monitor employee behavior to ensure customer satisfaction with all transactions
Communicate with Management to achieve optimal service levels-no long lines
Create and manage a weekly schedule for a diverse group of employees
Train and develop future Head Customer Service Managers
Assist with interviewing and hiring new employees
Sell Money Orders, Money Grams, and Lottery tickets
Help maintain a clean and safe store
Work with the team on all tasks necessary to have an awesome department