Customer Service Representative - Full Time

Generation Tux • Louisville, KY

1d • Onsite

About The Position

Generation Tux is looking for a Customer Service Agent who is passionate about helping customers and creating a positive experience with every interaction. In this role, you will support customers by phone and email, answer questions, resolve issues, and ensure each customer receives timely and thoughtful assistance. The ideal candidate is dependable, proactive, and comfortable working in a fast-paced environment. If you enjoy collaborating with a team, communicating clearly, and delivering high-quality service, this could be a great fit for you.

Requirements

• Excellent written and oral communication skills in English
• 2+ years working in customer service (in person or virtually)
• Ability to remain calm under pressure
• Ability and knowledge using computers and various platforms(email, chat, social media) to answer customer needs

Nice To Haves

• Dependability
• Computer skills
• Multitasking and organization skills
• A strong desire to help and be empathetic to customers' needs

Responsibilities

• Support customers by phone and email
• Answer customer questions
• Resolve customer issues
• Ensure each customer receives timely and thoughtful assistance
• Answer customers by phone, email, and social media platforms

Benefits

• Paid training
• Leadership guidance to ensure your success
• A diverse and inclusive workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed