Customer Service Representative (Full Time)
About The Position
Homes Alive Pets is seeking a Customer Service Representative to join their team. This role is the first point of contact for customers, aiming to ensure a positive shopping experience. The company emphasizes a knowledge-over-upselling approach, focusing on understanding customer and pet needs to empower confident decisions. Their mission is to add value to every life, including guests, employees, vendors, and communities, both qualitatively (elevating importance) and quantitatively (offering fair value). The Customer Service Representative will operate cash registers, handle money, provide product information, and maintain a clean and organized work environment. The ideal candidate possesses excellent communication and people skills, customer service experience or a willingness to learn, and a passion for pets.
Requirements
- A Positive and Hardworking Attitude.
- A willingness to go the extra mile to provide customers with the best possible shopping experience.
- Strong Communication Skills. Ability to clearly communicate with customers and other staff.
- Resilience. Ability to remain calm and navigate through high stress situations.
- Excellent time management & attention to detail
- Excellent teamwork & collaborative abilities
- Confident & articulate communication
- Trustworthy & positive attitude
- Understanding of pet nutrition & needs
- Ability to lift 50lbs
Nice To Haves
- experience in customer service or a willingness to learn
- a passion for pets
Responsibilities
- Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community.
- Operate cash registers and accurately handle cash.
- Maintain stock on the shelves, provide product detail communication (e.g., price tags, sales signs), and clean and face products and shelves.
- Self-initiate service to co-workers and leaders to assist with projects or tasks, fostering a culture of servantship.
- Complete routine tasks specified in checklists and delegated by leaders, following proper system procedures for efficiency, communication, and inventory accuracy.
- Take initiative in learning and developing skills or knowledge within Homes Alive to become a servant leader.
Benefits
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Staff discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
