Customer Service Manager

Valco Companies•Coldwater, OH

15h

About The Position

V AL - CO a leader in commercial poultry, egg, and swine production equipment, specializing in world-famous poultry watering and feeding systems, is currently looking for a Customer Service Manager at our Coldwater, Ohio facility. Are you looking for a company that offers competitive wages, excellent benefits, generous PTO benefits? Then VALCO is the company for you! Responsibilities: Build, manage and coordinate the activities of the Customer Service team and office reception staff. This position is responsible for making recommendations and advising on Customer Service issues to better support the growth and value of Valco product sales. The individual will lead, supervise, advise, and support the entire Customer Service team while providing on-going development, motivation and support to team members through proper monitoring and coaching. This position is also responsible to: Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Direct and work with the Customer Relationship Specialists to execute the Valco Order Management Process to ensure an efficient and satisfactory customer service experience for all Valco customers. Through example, demonstrate a high level of commitment to providing exceptional customer service in a proactive manner. Identify, target, develop, proactively recommend and implement improved procedures and processes for all areas of Customer Service and promote interaction with other company departments. Manage the budget specific to Customer Service. Manage crisis situations effectively. Demonstrate ability to learn and adapt to changing procedures, methods or processes and then assist in training the Customer Service team. Participate in management meetings and strategy sessions when requested. Carry out and oversee continuous effective communications between Customer Service and appropriate executives, managers, and stakeholders across the whole Valco organization to ensure that business objectives are met. Exercise discretion and independent judgment after comparing and evaluating possible courses of conduct or decisions in respect to all aspects of the function Demonstrate general conduct consistent with good character and reflective of the Valco published core values.

Requirements

Bachelor's degree in Business with an emphasis in management or marketing or equivalent experience.
Must have excellent leadership skills to lead people in a fast-paced, results-driven environment.
Ability to manage time effectively, meet personal goals and work effectively with other members of the Customer Service team.
Strong ability to influence others.
Excellent written and oral communications skills and the ability to deliver presentations in both small group and large group environments.
Ability to write reports, recommendations, proposals and other documents for executive business management.
Able to multi-task in a fast paced environment.
Ability to travel occasionally.
Proficiency in the use of computer software applications including Microsoft Office.

Nice To Haves

Additional training in the areas of management and team development is preferred.

Responsibilities

Build, manage and coordinate the activities of the Customer Service team and office reception staff.
Making recommendations and advising on Customer Service issues to better support the growth and value of Valco product sales.
Lead, supervise, advise, and support the entire Customer Service team while providing on-going development, motivation and support to team members through proper monitoring and coaching.
Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Direct and work with the Customer Relationship Specialists to execute the Valco Order Management Process to ensure an efficient and satisfactory customer service experience for all Valco customers.
Demonstrate a high level of commitment to providing exceptional customer service in a proactive manner.
Identify, target, develop, proactively recommend and implement improved procedures and processes for all areas of Customer Service and promote interaction with other company departments.
Manage the budget specific to Customer Service.
Manage crisis situations effectively.
Demonstrate ability to learn and adapt to changing procedures, methods or processes and then assist in training the Customer Service team.
Participate in management meetings and strategy sessions when requested.
Carry out and oversee continuous effective communications between Customer Service and appropriate executives, managers, and stakeholders across the whole Valco organization to ensure that business objectives are met.
Exercise discretion and independent judgment after comparing and evaluating possible courses of conduct or decisions in respect to all aspects of the function
Demonstrate general conduct consistent with good character and reflective of the Valco published core values.