Customer Service Manager - VolCard - UTK

University of Tennessee•Knoxville, TN

15h•$85,000 - $92,000

About The Position

The Customer Service Manager is responsible for overseeing customer-facing operations and administrative functions related to university identification credentials, VolCard, for the entire campus and campus vending services. This position is also responsible for accounting functions related to Vol Dining, Vending, and Off-Campus Merchants Program. This position manages a front-office team who serve as the primary point of contact for students, faculty, staff, and visitors, ensuring high-quality customer service, operational efficiency, and fiscal accountability. This role has a strong focus on revenue stewardship, promotion of programs, and continuous improvement of services.

Requirements

Customer service experience
Administrative functions experience
Accounting functions experience
Management experience
Experience with university identification credentials
Experience with campus vending services
Experience with Vol Dining
Experience with Off-Campus Merchants Program
Ability to serve as a primary point of contact
Ensuring high-quality customer service
Operational efficiency
Fiscal accountability
Revenue stewardship
Promotion of programs
Continuous improvement of services

Responsibilities

Overseeing customer-facing operations and administrative functions related to university identification credentials, VolCard, for the entire campus and campus vending services.
Accounting functions related to Vol Dining, Vending, and Off-Campus Merchants Program.
Managing a front-office team who serve as the primary point of contact for students, faculty, staff, and visitors.
Ensuring high-quality customer service, operational efficiency, and fiscal accountability.
Focusing on revenue stewardship, promotion of programs, and continuous improvement of services.