Customer Service Manager
About The Position
At AeroFlow Technologies, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interactions. You can even find our products aboard NASA’s Space Launch System and in the F-35 fighter jets. That’s the level of quality and innovation you’ll be part of when you join our team. The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication. This role serves as the primary link between customers and internal teams to ensure contractual, technical, and delivery requirements are met. The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships.
Requirements
- Minimum 5 years of customer relationship management in aerospace manufacturing.
- Experience in managing manufacturing processes, productivity and efficiency measurements.
- Experience using MRP/ERP systems.
- Experience with aerospace customer portals.
- Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
- Proficiency in MS Excel.
- Strong problem solving and analysis skills.
- Strong communication/interpersonal skills.
Nice To Haves
- Epicor experience is a plus.
Responsibilities
- Leading and managing complex programs to customer and stakeholder satisfaction
- Set up and operate the governance for the program of work, including establishing goals and implementing plans to achieve goal realization
- Provide regular status on program progress, including creating & updating milestones and action plan implementations
- Motivating the team to deliver the business case and margins expected
- Organizing, coordinating, and directing activities for multiple projects
- Leading project planning and resolving conflicts across programs
- Managing relationships with key customer personnel
- Reviewing order demand and ensuring accurate input into the ERP system
- Supporting sales and estimating to ensure customer quote requests are met
- Work with planning to help meet customer delivery requirements
Benefits
- medical, dental, and vision insurance
- paid vacation
- paid personal time
- various opportunities to give back to your local community
- learning and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
