Customer Service Manager II - OCS- Belvidere, IL

Compass Group•Belvidere, IL

8d•$65,000 - $68,000•Onsite

About The Position

At Canteen, we deliver innovative vending, micro-market, and foodservice solutions that elevate the customer experience. As a Customer Service Manager, you will play a key role in driving client satisfaction, supporting field operations, and improving sales performance across multiple locations. This is a hands-on role that blends customer engagement, operational support, and execution to ensure service excellence and sustained growth.

Requirements

Minimum of 3 years of driving experience with a valid Non-CDL Class C driver’s license and clean record
1–2 years of customer service or related experience; route, retail, or merchandising experience preferred
Ability to operate or learn material handling equipment (e.g., box trucks, handcarts)
Strong communication and interpersonal skills
Ability to travel regularly to client sites
Ability to lift up to 50 lbs. consistently
Customer-focused professional with a passion for delivering world-class service
Results-driven with strong retail, merchandising, and sales growth acumen
Hands-on and adaptable, comfortable supporting both strategy and field execution
Strong relationship builder who partners effectively with clients and internal teams
Highly organized and detail-oriented, able to manage multiple locations and priorities
Proactive problem-solver committed to continuous improvement

Nice To Haves

Bachelor’s degree preferred; Associate degree or equivalent experience considered
Food and beverage industry experience a plus

Responsibilities

Conduct regular site visits to support client retention and ensure high levels of satisfaction
Assist branches with grand openings and new account launches
Ensure compliance with local and national account standards, including corporate reporting requirements
Develop and implement action plans to improve same-store sales and control operational costs (e.g., food waste, out-of-stocks)
Partner with local leadership to build and track account-level sales and profitability plans (Owner’s Business Plan)
Drive initiatives to improve customer retention and enhance the point-of-sale experience
Identify retail pricing opportunities, promote merchandising best practices, and introduce new products to increase revenue
Ensure compliance with merchandising standards across all locations
Evaluate performance through audit reports and Quarterly District Evaluations
Perform Route Driver responsibilities as needed, including delivering products, servicing equipment, and stocking vending and related machines

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)