Customer Service Representative – Havana, IL

Archer Daniels Midland•Havana, IL

7d•Onsite

About The Position

This is a full time, non-exempt position. You will be responsible for actively maintaining an ongoing relationship with customers and the ADM Commercial Team. You will have daily exposure to customers in a dynamic environment and will be responsible for managing many aspects of customer accounts. Representatives will have exposure to order entry/scheduling, accounts receivable, accounts payable and logistics management. Limited travel may be required.

Requirements

Willing to work harvest hours when required. This includes some weekends.
Ability to multi task is crucial to being successful in this job.
Must adapt and perform consistently in a dynamic environment.
Exceptional verbal and written communication skills to be utilized daily
High regard for accuracy and attention to detail
Ability to collaborate well in a team environment.
Dedication to group goals and objectives and continually seek to improve
Excellent organizational skills
Efficient problem solver
Ability to make moderately complex decisions which impact all aspects of the business
Friendly and positive disposition
Proficiency in Microsoft Excel, Word and Outlook required
Associates degree in accounting or business preferred or 2-4 years’ experience with accounting and customer service
Ability to learn web based and other computer applications as needed
Prefer 2-4 years of experience with customer service
Actively grow their knowledge of their customers business, grain marketing alternatives and market conditions
Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.
If you’ve been in your current position for more than 18 months, supervisor approval is not required.
If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.

Responsibilities

Work in a busy, customer service-oriented environment
Flexible and ability to prioritize tasks
Partner with the Commercial Team to maintain excellent relationships with customers
Interact with customers regarding markets and documentation needs
Enter and manage sales and purchase contracts
Process invoices and monitor accounts receivable and accounts payable
Researching and obtaining resolution of customer issues
Effectively manage positive relationships with ADM Assets, ADM Technical Team and Shared Services
Cross training on all CSR responsibilities
Other reasonable tasks as assigned by supervisor
Produce settlements, checks and delivery sheets for customers/grain producers daily using grain accounting software system