Customer Service II

Thermo Fisher Scientific • Ottawa, ON

6d • CA$32,800 - CA$49,150 • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join our team at Thermo Fisher Scientific as a Customer Service Administrator II, where you'll contribute to delivering exceptional customer support. In this position, you'll handle diverse customer inquiries and work across multiple departments to ensure seamless service delivery. You'll respond to and resolve customer requests regarding pricing, product availability, returns, and delivery while maintaining high standards of customer satisfaction. You'll utilize effective communication skills to build relationships with both internal and external stakeholders, contributing directly to our mission of enabling customers to make the world healthier, cleaner, and safer.

Requirements

• 1 year of customer service or call center experience required
• Fluency in both written and oral English required; additional language capabilities (French, Italian, or other languages) may be required
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CRM or ERP systems (SAP preferred)
• Strong verbal and written communication skills with excellent phone etiquette
• Ability to manage multiple priorities effectively
• Strong problem-solving and conflict resolution abilities
• Excellent attention to detail and commitment to accuracy
• Strong organizational and time management skills
• Ability to work independently while maintaining team collaboration
• Customer-focused mindset with commitment to service excellence
• Adaptability in responding to changing priorities
• Ability to maintain composure while handling challenging situations
• Ability to work at a desk using computer and phone equipment for extended periods

Responsibilities

• Handle diverse customer inquiries and work across multiple departments to ensure seamless service delivery.
• Respond to and resolve customer requests regarding pricing, product availability, returns, and delivery while maintaining high standards of customer satisfaction.
• Utilize effective communication skills to build relationships with both internal and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed