Customer Service Coordinator II

Premier Staffing Solution • Keene, NH

11d • Onsite

About The Position

This role is responsible for the error-free execution of quotes, orders, and other order management activities. The Customer Service Coordinator II will build strong working relationships with internal and external customers, understand and execute contractual agreements, and coordinate order requirements through the MRP system and other business tools. This position involves organizing communication for internal customers to meet external customer requirements, utilizing professional telephone and written communication skills with excellent grammar and sentence structure. The role requires the ability to flex across customers, markets, and segments to ensure timely responsiveness and participation in training, testing, and project-related activities. The Customer Service Coordinator II will represent the Company to the customer in a highly effective and professional manner.

Requirements

• 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.
• Self motivated performer with broad skills for potential internal career growth.
• Represent Company in a professional manner at all times; even under pressure.
• Quality and customer focused.
• Professional verbal and written communication skills.
• Effective problem solver, detail oriented.
• Demonstrate effective time management and ability to multi-task.
• Proficiency with Microsoft Tools; Outlook, Excel, Word
• Excellent typing and keyboarding skills
• Comfort with multiple complex business systems

Nice To Haves

• Basic understanding of Aerospace & Defense Industry
• Some experience working in a MRP focused manufacturing business
• Experience functioning in a diverse, fast paced environment
• Strong/effective interpersonal skills
• Team oriented
• Desire to deliver outstanding customer experience

Responsibilities

• Responsible for error free execution of quotes, orders and other order management related activities.
• Build strong working relationships with both internal and external customers.
• Understand and execute contractual agreements.
• Coordinate order requirements through the MRP system and other business tools.
• Organize communication for internal customers to meet external customer requirements.
• Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participate in training, testing, and project related activities as identified.
• Represent Company to the customer in a highly effective, professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level