PT Customer Service Leader

Ahold Delhaize•Roanoke Rapids, NC

12d

About The Position

The Customer Service Leader provides fast, easy, flexible, and friendly service to customers in accordance with Food Lion customer service standards. The role also supports cooperative relationships with store associates and assists the Customer Service Manager and Assistant Customer Service Manager in maintaining Front End Standard Practice Manual standards and maximizing sales through excellent customer service. The position performs cashier and customer-service duties, including welcoming customers, handling transactions and payments, following cash-control and refund procedures, bagging groceries, checking carts, and helping customers with their orders. It also helps keep the checkout station and front-end area clean, safe, and properly supplied, and reports equipment or maintenance issues. The role requires completing assigned training and other duties as assigned.

Requirements

High school graduate or equivalent preferred.
Effective communication and customer service skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to perform the technical requirements of cashier and service-center work.
Must meet minimum age requirements for specific job functions.
Must be able to meet the position's physical requirements, with or without reasonable accommodations.
Ability to use computers and other communication systems required for the job.
Ability to perform repetitive hand and arm motions; bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally; and push or pull up to 75 pounds occasionally.
Ability to stand for the entire work period and frequently walk short distances.
Ability to handle substances associated with cleaning and packaging materials, fresh produce, house plants or flowers, and household cleaners.
Ability to frequently or continuously handle paper and coin currency and operate equipment such as a cash register, lottery machine where applicable, scanner, computer, and calculator.
Frequent reaching and grasping at waist level, and occasional reaching above shoulder or below waist level.
Ability to meet established volume activity standards for the position.
Ability to tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
Sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Nice To Haves

High school graduate or equivalent.

Responsibilities

Provide prompt, accurate, friendly service and engage customers to create a positive shopping experience.
Greet customers and use their names whenever possible.
Unload groceries from carts to the belt, grouping items such as cold products for easier bagging; check carts and baby seats for items before completing orders.
Follow correct bagging procedures and scan orders and handle payment transactions according to standard practice.
Follow procedures for cash, checks, coupons, gift cards, partner cards, food stamps, WIC vouchers, refunds, and error corrections; make every attempt to maintain accurate cash control.
Perform overrides and check prices quickly and accurately.
Avoid personal conversations with associates when customers are present; remain alert and call for assistance when needed.
Identify customers who need assistance and offer to take their orders to their cars.
Be courteous and helpful to other associates, wear the Food Lion uniform and name badge, and maintain a neat, clean appearance in accordance with the dress code.
Retrieve shopping carts from parking lots and cart corrals using the tether strap according to standard practice.
Keep the workstation and front-end area neat and clean; ensure the MVP savings center kiosk is stocked with paper and working properly.
Report register malfunctions to the Customer Service Manager or manager on duty (MOD).
Follow company guidelines, policies, and standard practices; observe and correct unsafe conditions that could cause accidents.
Notify QA about front-end cleaning issues or required maintenance.
Complete computer-based training (CBT) and training aid courses.
Perform other duties as assigned.
Where applicable, move empty bottles and containers from the front end to the back room.