Guest Service Leader PT

Lowes Foods•Wilkesboro, NC

About The Position

The Guest Service Leader supervises front-end operations to ensure every guest receives a fast and pleasant checkout experience through consistent execution of Lowes Foods’ Guest Service Standards and Policies. The role maintains service standards, manages guest traffic flow, supports scheduling, handles guest and host requests, and monitors front-end cleanliness and asset-protection policies. The Guest Service Leader also trains and develops front-end hosts, provides performance feedback, and processes guest orders, including working as a cashier or guest service clerk.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and direction.
Knowledge of front-end operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front-end standards detailed in the No Noticeable Wait Policy are met at all times.
Manage guest traffic flow from both the guest and bagging sides of registers, interacting with guests and monitoring productivity.
Work with the Store Manager and Guest Service Manager to ensure schedules provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front end according to guest needs and the daily call-up list.
Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
Ensure the front end is clean, neat, and clutter-free, and that the parking lot is free of debris and excessive carts.
Model appropriate speech, manner, dress, hygiene, and integrity for front-end hosts.
Ensure unused check lanes are blocked off when not in use.
Monitor and enforce front-end policies related to Asset Protection and Shrink Control.
Train and direct hosts who are not meeting front-end standards.
Communicate problem areas and hosts not meeting performance standards to the Guest Service Manager.
Provide ongoing on-the-job feedback to front-end hosts to maintain service levels.
Process guest orders, including performing as a cashier or guest service clerk.
Perform other duties as assigned by management.