Alaska Airlines -Customer Service Lead OGG

Unifi • Kahului, HI

7d

About The Position

Unifi is seeking a Customer Service Lead to lead a team of agents and provide passenger service for arrivals, ticketing, check-in and boarding, baggage services, reservations, and other questions or complaints. The role supports passengers throughout the airport and helps ensure safe, secure, and compliant operations.

The position is based in Kahului, Hawaii (OGG). It is full-time, non-exempt, and has A.M. and P.M. shifts. Full-time employment starts at 30 hours per week. The listed base pay rate is $19.50.

Requirements

• High school diploma, GED, or equivalent education.
• At least 18 years of age.
• Able to obtain credentials required by airport, state, or customs authorities.
• Able to constantly lift up to 70 pounds or more; push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
• Able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
• Able and open to work outdoors in weather conditions that may include severe seasonal elements.

Nice To Haves

• Six months of relevant work experience in the aviation or ground handling services industry.

Responsibilities

• Lead a team of agents in customer service duties.
• Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading at departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions in accordance with regulatory requirements, company policies and procedures, and applicable laws.
• Promote and follow policies concerning Safety, Anti-Harassment, and Equal Employment Opportunity.
• Perform other related duties as assigned within the expected skill, experience, and capability requirements of the position.
• Complete work safely and securely in accordance with company safety and operational standards.
• Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.

Benefits

• Flight privileges for employees and eligible family members after 30 days.
• Weekly pay for hourly employees; California employees are paid bi-weekly.
• Paid time off for full-time employees.
• Medical, dental, and vision insurance for full-time employees.
• 401(k) for all employees.
• Exclusive discounts and additional wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED