CUSTOMER SVC/LEAD

The Kroger Co.•Columbus, IN

12h

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role handles customer questions, transactions, returns, exchanges, promotions, and department merchandise. It also supports safe store operations and may oversee total store operations when the Store Manager, Assistant Manager, or Front End Manager is absent. Depending on the shift, the role may be responsible for opening or closing the store. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Cashier experience or capability.
Customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Reading comprehension.
Good verbal skills when communicating with customers and employees.
Good listening and communication skills with customers and employees.
Must be 21 years old.
Ability to stand or walk 100 percent of the time.
Ability to lift an average of 40 pounds.
Ability to push and pull.
Manual dexterity.
Ability to bend, twist, and turn.
Ability to perform repetitive motions of the hands and wrists.

Nice To Haves

Ability to speak a second language.

Responsibilities

Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, respond to customer questions, and make product suggestions.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately, and efficiently.
Handle customer returns and exchanges in a way that satisfies customers while complying with company policies and procedures.
Communicate new and ongoing special programs and promotions to customers.
Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
Handle funds, coupons, and tenders according to company policy.
Stock and inventory department merchandise, including labeling merchandise.
Maintain awareness of inventory and stocking conditions to preserve ordering system integrity.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or team member accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Oversee total store operations in the absence of the Store Manager, Assistant Manager, or Front End Manager.
Open or close the store as assigned, depending on the shift.
Perform the essential functions of the position with or without reasonable accommodation.