Customer Service Lead
About The Position
The Customer Service Lead is responsible for maintaining a high standard of customer service in the store’s front-end operations. In the absence of the Customer Service Manager, this role supervises and directs front-end activities and operations to help ensure that work shifts contribute to the store’s financial best interests. The role also completes other duties as assigned in a timely manner. The position performs and oversees front-end transactions, supports customer and store programs, trains and directs associates, and maintains a clean, attractive, well-stocked department. It follows established safety, personal protective equipment, food safety, cleaning, and guest experience guidelines. The associate may be assigned tasks in other departments based on customer experience needs. The role is based at 103 Captain's Corner in Charlevoix, Michigan. Work takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions. Travel requirements vary by assignment.
Requirements
- High school graduate or equivalent (GED).
- Proficiency with computers, including email and spreadsheets.
- Ability to read, write, comprehend, and interpret documents.
- Accounting or bookkeeping skills.
- Ability to interpret and analyze financial information.
- Ability to develop and manage budgets.
- Ability to delegate, direct, and implement.
- Suggestive selling ability and product knowledge.
- Attention to detail.
- Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.
Responsibilities
- Accurately perform transactions involving cash, checks, debit/credit/EBT cards, identification requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and other media in accordance with policies.
- Ensure return-to-stock items are handled promptly and orderly, prioritizing perishable items.
- Maintain knowledge of product locations in the store.
- Stay informed about advertised items, special prices, coupon deals, and other features of the store’s sales program.
- Train others to perform department activities and functions.
- Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
- Handle spoiled or damaged products according to established guidelines.
- Maintain a clean, attractive, and well-stocked department.
- Follow personal protective equipment and safety guidelines.
- Follow food safety and cleaning expectations.
- Follow guest experience guidelines.
- Perform tasks in other departments when assigned based on customer experience needs.
- Complete additional responsibilities as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
