Customer Service Lead

Raymour & Flanigan Furniture and Mattresses • West Hartford, CT

3d

About The Position

As a Customer Service Lead at Raymour & Flanigan, you will support customers throughout the lifecycle of their purchase. You will help customers schedule deliveries, manage payments, and address their questions and concerns. The role involves working independently while also supporting a small team to strengthen the customer shopping experience.

Requirements

• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multitask in a fast-paced service environment.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
• Authorization to work in the U.S. without current or future visa sponsorship.

Responsibilities

• Provide genuine, friendly, personable, and professional service.
• Communicate effectively with customers in person and by phone.
• Listen carefully and multitask in a fast-paced service environment.
• Serve as a liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members by advocating for customers' concerns and requests.
• Assist customers with scheduling deliveries and managing payments.

Benefits

• Health benefits
• 401(k) with company match
• Profit sharing
• Cross-training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed