Customer Service Intern - IntelliScript (Remote)

Milliman • Brookfield, WI

2d • $19 - $43 • Remote

About The Position

Milliman IntelliScript is a business unit within Milliman, Inc., a respected consultancy with offices around the world. IntelliScript develops and deploys category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT, and life sciences clients. The company fosters an entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency, where every person has a voice and is challenged to reach their full potential. IntelliScript has shown sustained growth, offering room for employees to grow their skillset, responsibilities, and careers. The team is described as smart, down-to-earth, and receptive to new ideas. They reward excellence and offer competitive compensation and benefits. Milliman invests in skills training and career development, providing access to learning and mentoring opportunities. Employee Resource Groups (ERGs) are employee-led communities that influence policy, develop leaders, and amplify constituent voices. Employees are encouraged to contribute to their professions, including leadership in professional organizations. Milliman is committed to its people, diversity and inclusion, social impact, and sustainability.

Requirements

• Currently pursuing a degree at an accredited college or university
• High school diploma or GED required
• Strong written and verbal communication skills
• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• Strong attention to detail and ability to handle confidential information responsibly
• Organized, dependable, and willing to learn

Nice To Haves

• Ability to follow established processes while keeping projects moving and deadlines on track
• Strong analytical skills with the ability to identify issues and present thoughtful solutions
• A proactive, “let’s find a way” mindset—no task is too big or too small
• Commitment to resolving customer needs and delivering a high-quality experience
• Clear, professional communication across phone, email, video, and in-person interactions
• Comfort working in an entrepreneurial, collaborative, and fast-paced environment
• Ability to balance detailed, repeatable processes with recognizing trends and solving problems
• Strong attention to detail and pride in getting things right
• Curiosity and enthusiasm for continuous learning and skill development
• Self-driven approach to assessing needs, researching solutions, and finding common ground
• Commitment to professional growth and ongoing education
• Ability to prioritize multiple projects and tasks at various stages
• Excellent organization and multitasking skills
• Experience using Salesforce to locate and record information
• Knowledge of the insurance industry

Responsibilities

• Enter, update, and maintain customer information in Salesforce and other internal systems
• Provide professional support to consumers by phone and email, helping answer questions and route issues appropriately
• Learn IntelliScript procedures and applicable Fair Credit Reporting Act (FCRA) guidelines to support a positive consumer experience
• Assist with documentation, tracking, follow-up activities, and other operational tasks as assigned

Benefits

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation – Pre-tax savings for eligible transit and parking expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED