Customer Service Intern - IntelliScript (Remote)

Milliman • Brookfield, WI

1d • Remote

About The Position

Milliman IntelliScript is a business unit within Milliman, Inc., a global consultancy. We develop and deploy data-driven software-as-a-service (SaaS) products for clients in the insurance, health IT, and life sciences industries. IntelliScript is known for its entrepreneurial and collaborative culture, emphasizing innovation, excellence, exceptional customer service, balance, and transparency. Every employee has a voice, and we encourage challenging each other to reach our full potential. We offer sustained growth, competitive compensation, and benefits. Milliman invests in skills training, career development, and provides access to learning and mentoring opportunities. Our Employee Resource Groups (ERGs) influence policy, develop leaders, and amplify employee voices. We encourage professional contributions and leadership. Visit our website to learn more about Milliman’s commitments to people, diversity and inclusion, social impact, and sustainability.

Requirements

• Currently pursuing a degree at an accredited college or university
• High school diploma or GED required
• Strong written and verbal communication skills
• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• Strong attention to detail and ability to handle confidential information responsibly
• Organized, dependable, and willing to learn
• Ability to follow established processes while keeping projects moving and deadlines on track
• Strong analytical skills with the ability to identify issues and present thoughtful solutions
• A proactive, “let’s find a way” mindset—no task is too big or too small
• Commitment to resolving customer needs and delivering a high-quality experience
• Clear, professional communication across phone, email, video, and in-person interactions
• Comfort working in an entrepreneurial, collaborative, and fast-paced environment
• Ability to balance detailed, repeatable processes with recognizing trends and solving problems
• Strong attention to detail and pride in getting things right
• Curiosity and enthusiasm for continuous learning and skill development
• Self-driven approach to assessing needs, researching solutions, and finding common ground
• Commitment to professional growth and ongoing education
• Ability to prioritize multiple projects and tasks at various stages
• Excellent organization and multitasking skills
• Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Nice To Haves

• Experience using Salesforce to locate and record information
• Knowledge of the insurance industry

Responsibilities

• Enter, update, and maintain customer information in Salesforce and other internal systems
• Provide professional support to consumers by phone and email, helping answer questions and route issues appropriately
• Learn IntelliScript procedures and applicable Fair Credit Reporting Act (FCRA) guidelines to support a positive consumer experience
• Assist with documentation, tracking, follow-up activities, and other operational tasks as assigned

Benefits

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Eligibility after 1,000 hours worked within 12 consecutive months, includes company matching program and profit-sharing contributions.
• Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation – Pre-tax savings for eligible transit and parking expenses.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED