Customer Service Administrator - IntelliScript (Remote)
About The Position
Milliman IntelliScript is a business unit within Milliman, Inc., a respected consultancy with offices around the world. We develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.) to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work / life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve. The Operations team sits at the hub of all IntelliScript divisions (IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants.
Requirements
- High school diploma / GED
- Intermediate proficiency with Microsoft Word, Excel, and Outlook
- 2 -5 years of customer service experience, preferably via phone
- 1+ years of administrative experience
Nice To Haves
- Bachelor’s degree
- Experience using Salesforce to locate and record information
- Knowledge of the insurance industry
- Spanish speaking / translation ability
Responsibilities
- Accurately track, enter, and maintain customer data in Salesforce to support timely and effective follow-up.
- Provide responsive, professional support to consumers by phone and email, ensuring questions and concerns are addressed promptly.
- Apply knowledge of FCRA guidelines and IntelliScript procedures to clearly explain processes, answer consumer questions, and support a positive consumer experience.
- Responsibilities will expand to other tasks and projects as your experience and knowledge increases.
Benefits
- Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
- Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
- 401(k) Plan – Includes a company matching program and profit-sharing contributions
- Discretionary Bonus Program – Recognizing employee contributions
- Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
- Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
- Holidays – A minimum of 10 paid holidays per year
- Family Building Benefits – Includes adoption and fertility assistance
- Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
- Life Insurance & AD&D – 100% of premiums covered by Milliman
- Short-Term and Long-Term Disability – Fully paid by Milliman
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
