AMS - Customer Service Intern

Jam•Baie-D'Urfé, QC

12d•Onsite

About The Position

JAM Industries, a leading distributor of consumer electronic goods, pro-audio equipment, and musical instruments since 1972, is seeking a Customer Service Intern to join their team. The intern will play a crucial role in delivering excellent customer service by handling various customer interactions and order processing tasks.

Requirements

Must be available to work from 10:00 am – 7:00 pm
1 – 2 years of relevant customer service experience and/or retail consumer electronics experience
Proficiency with Microsoft Office applications
Bilingual - excellent communications skills and interpersonal skills, Spanish is an asset
Demonstrated organizational ability and follow-through
Demonstrated ability to work in a fast-paced, dynamic environment
Demonstrated ability to work harmoniously in a team as well as autonomously
Strong attention to detail
Ability to work Canadian Holidays

Nice To Haves

Experience with Live and Recorded sound is an asset

Responsibilities

Answer incoming calls and e-mails
Take orders and enter them into the ERP system
Follow-up on the status of client orders
Process credit notes
Monitor EDI and other automated forms of order entry
Place proactive outbound client calls to a qualified dealer base
Process drop-shipments and on-line orders as required
Complete clerical duties, including RMA processing and ETA updates
Provide clients and remote Sales Representatives with answers to sales inquiries