Customer Service Intern

Kenworth Louisiana • Hammond, LA

5d • Onsite

About The Position

The Service Department Customer Service Intern supports the service team by assisting with customer service, administrative tasks, and vehicle intake processes. This role is ideal for students or individuals seeking hands-on experience in the automotive or truck service industry.

Requirements

• High School Diploma/GED equivalent
• Must be enrolled in a continued education program

Nice To Haves

• 0-6 months of Customer Service Experience preferred
• CDL license is advantageous
• May still be required to operate a heavy-duty truck within property restrictions

Responsibilities

• Handling and routing incoming calls for the branch
• Assist in greeting customers and gathering vehicle information upon arrival
• Support the preparation of service tickets, including time, cost, and labor estimates
• Help document customer concerns clearly on repair orders to aid technicians
• Observe and assist with vehicle inspections, including taking photos and videos
• Learn to communicate inspection results and repair updates to customers
• Shadow service advisors in scheduling appointments and handling inquiries
• Help maintain accurate records of service history and repair authorizations
• Assist in reviewing and closing repair orders under supervision
• Support warranty claims processing and documentation
• Maintain a clean and professional workspace
• Attend training sessions and team meetings as required
• Perform other administrative or support duties as assigned
• Gain exposure to customer service best practices in a service environment
• Learn how to interpret manufacturer specifications and service requirements
• Understand the workflow of a service department, from intake to repair completion
• Develop communication and organizational skills in a fast-paced setting

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED