Customer Service/Inside Sales - Asta

Janus International Group•Cartersville, GA

1d•Onsite

About The Position

This role involves answering questions and processing orders for commercial customers or sales representatives. The position requires converting quotations into work orders, managing customer accounts, and ensuring order accuracy. The individual will also handle customer complaints, process returns, and maintain up-to-date customer information in the CRM system. A key aspect of the role is to proactively sell additional merchandise or services to existing and prospective customers.

Requirements

High school diploma or GED.
Two to four years previous work-related skill, knowledge, or experience.
Intermediate computer skills required; Outlook.
Ability to communicate by telephone in a clear and professional manner required.

Responsibilities

Convert quotations to work orders from customer-signed acknowledgements, contracts, purchase orders, or will calls.
Create work order files and check order for correctness prior to filing.
Communicate credit policies to customers and collect COD payments.
Review weekly Hold Report generated by Credit Manager to determine if any local customers are on hold.
Submit all new orders, revisions, change orders, and installations to manager for approval.
Inform production of any run-ins, stock orders, and time sensitive issues.
Check order acknowledgements to ensure product and pricing are correct.
Create returned goods authorizations and replacement orders as needed.
Familiarize oneself with all product literature, shop drawings, specifications, color charts, price books, default pricing, changes in policy and procedures, shipping procedures, and warning information.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Inform customers by mail, telephone or email of order information, such as unit prices, shipping dates, and any anticipated delays.
Receive and respond to customer complaints.
Initiate any changes, no charge or credit request to resolve customer complaint.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Check production lead time to determine availability of requested merchandise.
Review orders to insure completeness and accuracy of data in software system.
Attempt to sell additional merchandise or services to prospective or current customers.
Assist and fill in when supervisor/co-workers are out of office.
Keep work area clean and neat.
Ensure CRM software is up to date.
Perform other duties as assigned.