Customer Service/ Imaging Aide Tech - Days
About The Position
The Customer Service/Imaging Aide Tech assists technologists with examinations within the Imaging Department’s scope of service and supports diagnostic imaging under the direction of a licensed technologist. The role involves communicating with staff about patient needs in a fast-paced environment and maintaining adequate supplies in imaging suites. The aide follows work rules and regulatory requirements and performs other related duties as requested. The position provides advanced direct and indirect patient care under the direction of a Radiology Tech, according to the skills inventory and the needs and age of the patient population served. It also supports patient education, care documentation, diagnostic testing schedules, departmental communications, and imaging-related computer applications. The position is full-time, Monday through Friday, with no weekends, and is listed for day shifts.
Requirements
- High school graduate or GED is preferred.
- Certified in Basic Life Support or Heartsaver CPR with AED within 30 days of hire.
- One year of experience in a healthcare setting or current enrollment in an accredited Radiologic Technology school.
- Basic computer knowledge, including Microsoft Windows and electronic mail.
- Ability to understand written instructions and perform basic mathematical calculations.
- Demonstrated skills for the assigned specialty area, function, or procedures.
- For Imaging Aides performing DEXA: 16 hours of specific bone densitometry equipment training.
- For Imaging Aides performing DEXA: complete four hours of radiation safety and protection training annually, in accordance with the State of Texas.
Nice To Haves
- High school graduation or GED is preferred.
Responsibilities
- Assist technologists in performing examinations within the Imaging Department’s scope of service and support diagnostic imaging under a licensed technologist’s direction.
- Communicate with staff regarding patient needs in a fast-paced environment.
- Maintain adequate supplies in imaging suites, including linen and medical and clerical supplies.
- Provide advanced direct and indirect patient care as specified in the skills inventory and according to the needs and age of the patient population served.
- Assist in planning and implementing direct patient care and document care in patient medical records according to hospital policies and procedures.
- Assist personnel in meeting patient and family learning needs and maintain communication with healthcare team members to support quality care.
- Enter physician orders by computer and coordinate diagnostic testing schedules.
- Assist patients with written teaching protocols.
- Assist with technical matters related to PACS, RadNet, or other computer-based applications.
- Answer departmental telephones, verify information, and resolve common problems.
- Ensure safe care for patients, staff, and visitors, and follow Memorial Hermann policies, procedures, and standards related to time management, supply management, productivity, and quality of service.
- Meet mandatory and continuing education and skills competency requirements; support department-based goals; and serve as a preceptor, mentor, and resource to less experienced staff.
- Model Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
- Follow work rules and regulatory requirements and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
