Entry Level | Online | Customer Service Hospitality

Aisles & Abroad•Boston, MA

18h•Remote

About The Position

We are seeking service-driven and detail-oriented individuals to join the team in a Customer Service Hospitality – Reservations role. This entry-level position focuses on helping clients coordinate reservations, managing booking details, and providing a smooth, positive customer experience in the hospitality and travel space. No prior experience is required; training and support are provided. The role is suited to individuals interested in hospitality, reservations, and customer service who want to build experience in a structured, service-focused environment. The position offers structured onboarding and training, access to reservation systems and travel resources, ongoing support and professional development, a flexible work environment, and a collaborative, supportive team culture.

Requirements

Strong communication skills and a customer-first approach.
Organized, with attention to detail.
Comfortable using online systems and reservation tools.
Ability to manage tasks independently.

Nice To Haves

Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
Communicate clearly and professionally about booking details and availability.
Support the reservation process from initial inquiry through confirmation.
Review reservation information for accuracy, including dates and guest details.
Maintain organized records of client bookings and communications.
Provide follow-up support and respond to customer questions as needed.