Online | Customer Service Hospitality – Reservations | Entry Level

Aisles & Abroad•Maryland, MD

14h

About The Position

We are seeking service-driven and detail-oriented individuals for an entry-level Customer Service Hospitality – Reservations role. The position focuses on helping clients coordinate reservations, managing booking details, and providing a smooth, positive customer experience in hospitality and travel. No prior experience is required; training and support are provided. The role involves assisting clients with reservations for hotels, resorts, and travel-related services, communicating booking details and availability, and supporting reservations from initial inquiry through confirmation. The position also includes checking booking information for accuracy, maintaining organized records, and answering customer questions with follow-up support as needed. The role is suited to people interested in hospitality, reservations, and customer service who want to build experience in a structured, service-focused environment. The posting describes a flexible work environment and a collaborative, supportive team culture. AI tools may assist parts of the hiring process, but final hiring decisions are made by humans.

Requirements

Strong communication skills and a customer-first approach.
Organizational skills and attention to detail.
Comfort using online systems and reservation tools.
Ability to manage tasks independently.

Nice To Haves

Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
Communicate booking details and availability clearly and professionally.
Support the reservation process from inquiry through confirmation.
Review reservation information for accuracy, including dates and guest details.
Maintain organized records of client bookings and communications.
Provide follow-up support and respond to customer questions as needed.