Online-Customer Service Hospitality – Reservations

Aisles & Abroad • New York, NY

16h

About The Position

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This entry-level position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience. No prior experience is required; training and support are provided.

The role supports clients with hotel, resort, and travel-related reservations from initial inquiry through confirmation. It includes communicating booking information and availability, checking reservation details for accuracy, keeping records organized, and responding to customer questions and follow-up needs.

Requirements

• Strong communication skills with a customer-first approach.
• Organized and attentive to detail.
• Comfortable using online systems and reservation tools.
• Ability to manage tasks independently.
• No prior experience required; training and support are provided.

Nice To Haves

• Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
• Communicate booking details and availability clearly and professionally.
• Support the reservation process from inquiry through confirmation.
• Review reservation information for accuracy, including dates and guest details.
• Maintain organized records of client bookings and communications.
• Provide follow-up support and respond to customer questions as needed.

Benefits

• Structured onboarding and training.
• Access to reservation systems and travel resources.
• Ongoing support and professional development.
• Flexible work environment.
• Collaborative and supportive team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed