Customer Service Hospitality – Reservations | Online
About The Position
We are seeking service-driven and detail-oriented individuals for an entry-level role in hospitality and travel reservations. The position assists clients with coordinating reservations, managing booking details, and providing a smooth, positive customer experience. No prior experience is required; training and support are provided. The role involves supporting reservations for hotels, resorts, and travel-related services from initial inquiry through confirmation, maintaining accurate booking records, and responding to customer questions. The ideal candidate is interested in hospitality, reservations, and customer service and wants to build experience in a structured, service-focused environment. The company may use AI tools to assist with parts of the hiring process, including reviewing applications, analyzing resumes or responses, and identifying potential inconsistencies or verification signals. These tools assist the recruitment team but do not replace human judgment; final hiring decisions are made by humans. Applicants may contact the company for more information about data processing.
Requirements
- Strong communication skills with a customer-first approach.
- Organization and attention to detail.
- Comfort using online systems and reservation tools.
- Ability to manage tasks independently.
Nice To Haves
- Customer service, hospitality, or administrative experience is helpful but not required.
Responsibilities
- Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
- Communicate booking details and availability clearly and professionally.
- Support the reservation process from inquiry through confirmation.
- Review reservation information for accuracy, including dates and guest details.
- Maintain organized records of client bookings and communications.
- Provide follow-up support and respond to customer questions as needed.
Benefits
- Structured onboarding and training.
- Access to reservation systems and travel resources.
- Ongoing support and professional development.
- Flexible work environment.
- Collaborative and supportive team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
