Customer Service Gate Agent (Part-Time)

Piedmont Airlines•White Plains, NY

5d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Gate Agent for its Ground Handling Department. The role primarily assists passengers with boarding aircraft, monitors computerized passenger boarding, helps customers with special needs, and changes flight itineraries and seat assignments as required. The agent operates the Jetway and works with the team to provide excellent customer service and meet corporate objectives. The successful candidate must complete the Gate Agent training course, be able to lift up to 70 pounds, and work all shifts. This position reports to the General Manager. The work environment includes an airport ramp exposed to varied weather and elevated noise levels, as well as the use of telephones, computers, and other office equipment. Shifts may include weekends, nights, holidays, and irregular hours. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen. Applicants must provide proof of high school or GED completion and be at least 18 years old.

Requirements

Successfully complete the Gate Agent training course.
Meet company goals and customer expectations in a high-energy environment.
Have effective communication skills.
Be able to organize, prioritize, and multitask.
Be able to lift and handle objects up to 70 pounds.
Be able to assist passengers with disabilities, including pushing wheelchairs.
Be able to perform frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
Be able to work all shifts, including weekends, nights, holidays, and irregular shifts.
Have a valid driver’s license and clear driving record.
Pass a 10-year Criminal History Records Check and drug screen.
Provide proof of high school or GED completion.
Be at least 18 years old.

Nice To Haves

Previous airline experience.
Previous employment as a front-line customer service provider.
Basic knowledge of computer applications and programs.

Responsibilities

Assist passengers in boarding and disembarking flights.
Monitor computerized passenger boarding.
Assist customers with special needs, including arranging wheelchairs and support for unaccompanied minors.
Change customer flight itineraries and seat assignments as required.
Operate the Jetway.
Work as a team to provide excellent customer service and meet corporate objectives.